78% of the complaints about Verizon had to do with subscribers unable to use their mobile phones, 16% reported problems with their 5G home internet service, and 7% were unable to access the mobile internet. On the DownDetector site, a Verizon subscriber says, “Down In Minnesota, can’t make or receive calls. NO one can call into the phone.” Another Verizon customer wrote, “Cell phone service is down in SW Michigan. Can’t make or receive any calls.”
Cities reporting in the most about the Verizon outage include New York City, Philadelphia, Indianapolis, Brooklyn, Queens, Woodside, Chicago, Charlotte, and Pittsburgh.
Several wireless providers appear at the top of DownDetector’s website
As for AT&T, the company issued a statement saying, “There is a nationwide issue that is affecting the ability of customers to complete calls between carriers. The carriers are working as quickly as possible to diagnose and resolve the issue.” The cities most represented by complaints from AT&T subscribers include New York City, Brooklyn, Kissimmee, Chicago, Pittsburgh, Dallas, Philadelphia, Indianapolis, and Cleveland.
An AT&T subscriber wrote, “I’ve spent eight hours unable to text, call or access the internet. Restarted my cell on my way home from work and miraculously got a 5G signal where I had a circle and slash all day. No idea what happened but it NEVER happened when I had Verizon.” Another AT&T customer stated, “Issues in Illinois with phone calls, and internet.”
Other wireless providers that use AT&T’s network such as MVNOs Cricket and Consumer Cellular are also both listed as experiencing issues according to DownDetector.
We will be monitoring the situation. Check in often for the latest.