Jessica Chastain is receiving mixed reviews on social media over her criticism of JetBlue and handling of a $15 refund from the airline.
Here’s the rub … The actress and her husband, Gian Luca Passi de Preposulo, took a 6-hour JetBlue flight, but the entertainment system didn’t work, so Jessica complained to the company’s management.
In a now-deleted post on X, Jessica griped that her flight cost $1,500, which was only 1/100 of what she paid for the overall flying experience.
What’s worse, Jessica said, the entertainment system was inoperable during her multi-hour flight, needling JetBlue for only crediting her $15.
A JetBlue service agent replied on “X,” apologizing to Jessica over her disappointment, but noting she was reimbursed $15.
The agent also asked Jessica to send a Direct Message so JetBlue could look further into the matter.
This only annoyed Jessica more as she pointed out she and her husband each paid $1,500 for the flight so there should be an additional credit, especially since she’s a TrueBlue account holder and loyal customer.
But the agent didn’t budge, stating there was not much else she could do.
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Some people on social media saw the exchange and blasted the wealthy star for her tone-deaf critique of JetBlue in light of the deadly hurricanes that ravaged Florida.
One person told Jessica to “read the room,” while another called her complaints “so embarrassing,” and a third dubbed her “our modern-day Princess Di.”
But several others had Jessica’s back, with one highlighting that airlines have zero accountability.