According to posts on social media websites X and Reddit, many customers are having issues setting up SIMs on their devices. The problem seems to affect both physical SIM cards and eSIMs.
I just went to a different TMobile store and was immediately told that TMobile is having a nationwide issue with eSims that were activated today. It happened right around 1pm PST — the same time that I bought my phone. The employee assured me that the issue should, hopefully, be resolved by tonight or tomorrow…
0_0ctopus, Reddit user, November 2024
This essentially means that many T-Mobile customers are without service right now and it could be more than 24 hours before they get cellular signals. This makes the glitch as bad as a network outage, as it prevents T-Mobile customers from making or receiving calls or sending or getting text messages.
Same thing trying to migrate my SIMs to a new Pixel. Spent an hour and a half on the phone with TMobile, then got sent to the store where they told me it’s a known issue and couldn’t do anything. Not “known” to call center people apparently! I currently have no working phone lol. Hopefully resolves soon.Update: my eSIM just started working suddenly at 9:35 PT. pSIM still down.
nnnope1, Reddit user, November 2024
Regardless, this is a serious issue and comes on the heels of another problem with prepaid services on Friday. Prepaid backend services reportedly went down for 12 hours after botched maintenance work. During that time, prepaid customers were unable to activate their SIM cards.
Problems were reported with T-Mobile’s prepaid services on Friday. | Image Credit – Reditt
Prior to that, less than a week ago, there was a service blackout for many customers in Utah due to a “brief mechanical issue.”
T-Mobile has yet to say anything about the problem but it appears to be currently working on a fix, given eSIM has started working for a user who was previously having difficulties.