You will have to redeem the offer for each of your lines separately and then call Verizon at 611 to make sure it has been activated.
This appears to be a loyalty discount, but that doesn’t mean you have to be a life-long customer to enjoy it. A customer who joined merely a month ago was also able to get the discount.
If you don’t get a popup, chances are you will get either an email or text message with the promo terms. And if for some reason you can’t call a customer representative, just hop on to the carrier’s website and talk to support staff.
Not everyone is eligible though, but it doesn’t hurt to try your luck and see if you qualify. Even if you aren’t offered a loyalty discount, chances are, you will be offered something else, such as a free iPhone 16 with trade-in or a free iPhone 15.
Some customers had success with getting more than just a $10 loyalty discount, including a waiver on the upgrade fee or an even higher discount.
The offer will end after twelve months, after which you will have to talk to support staff to renew it.
Since this deal isn’t officially advertised and presumably exists to make disgruntled customers stay, Verizon may cancel it if too many people catch wind of it.